Customer Service Representative (f/m/d)
As a company of the Ideawise Group, Compay GmbH provides financial services in online trade. Secure payment processing between company and customer, as well as receivables management, are our specialties. We react innovatively to market requirements and work with motivation to find solutions.
Our highest goal is to guarantee transparent and effective customer service with you and to strengthen the connection to and between customers and users. Therefore we are looking for service champions and customer whisperers with passion who are self-initiated, committed, and have strong communication skills.
Your tasks with us…
- You handle telephone and written inquiries independently, quickly, and competently vis-à-vis users, customers, authorities, and lawyers
- You compose answering letters individually as well as with the help of text modules
- You record and maintain relevant data for the processing of the respective case
- You actively participate in the improvement of service quality
- You document existing work processes and continuously develop them with your colleagues
- You are active in the back office as well as in the front office in the support area
You are a perfect fit for us if…
- You have completed vocational training in the commercial field or have at least two years of experience in customer service as a career changer
- You love to make service-oriented phone calls, and your radiance is audible through the phone
- Service quality is in your blood
- You have knowledge of digital media (e.g. video conferencing programs)
and MS Office products (esp. Word, Outlook) - You are eloquent in the German language and have a clear and understandable way of expressing yourself and excellent written communication skills
- You work in a structured and organized manner, are flexible, and can work under pressure and keep track of several tasks simultaneously
Our benefits…
- Permanent employment with 30 days of vacation per year
- Flextime outside telephone and service hours (9:00 am – 5:00 pm)
- Dynamic team with flat hierarchies and open communication
- Open office, sports facilities, free parking spaces
- Subsidized lunch, free drinks
- English lessons, education, and further training by mutual agreement
- Free selection of hardware from our catalo
Where we able to arouse your interest?
Then apply now and become part of our great team! Please send us your application documents, including your next possible starting date and salary expectations, by e-mail to bewerbung@compay.de or use our application form directly.
If you have any questions regarding your application, please do not hesitate to contact Mr. Sean Gerdes by telephone at +49 (0)211 545726 11 or by e-mail to bewerbung@compay.de.
